1. Refund and Returns Policy

Refund and Returns Policy

Last updated March 11th, 2022

THANK YOU FOR YOUR PURCHASE, WE HOPE YOU ARE HAPPY WITH YOUR PURCHASE. HOWEVER, IF YOU ARE NOT SATISFIED WITH THE FIT OR QUALITY OF THE PRODUCT YOU MAY RETURN IT TO US FOR AN EXCHANGE. PLEASE SEE BELOW FOR MORE INFORMATION ON OUR RETURN POLICY.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely including the cotton bag in the original packaging ( for padding) and include your proof of purchase, and mail your return to the following address:

DogRelations NYC

Attn: Returns

77 7th Ave 

New York, NY 10011

United States

Please note, you are responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds/Exchanges

After receiving your return and inspecting the condition of the item, we will process your exchange. Please allow for ten (10) days from the receipt of your item for us to process your exchange. We will notify you by email when your return has been processed. 

If the exact item you want to exchange for is not in stock we can special order your item for you from Italy directly for you. However, due to the rarity of the products and the huge demand special orders can take 4-6 weeks. Alternatively, we can help you pick a different equally fabulous color.

Exceptions

The following items cannot be exchanged:

  • Items that have been chewed or ripped 
  • Items without tags 
  • Items that have been worn

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note

  • Sale items are FINAL SALE and cannot be returned or exchanged.

Questions

If you have any questions concerning our return policy, please contact us at:

[email protected]

 

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